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Welcome to CHARLOT & ME

When you shop at Charlotandme.dk, the following terms and conditions apply and we recommend that you read them before you shop Have fun - and enjoy your purchase.

Yours sincerely


Charlotte Mols Purchase of goods and delivery Security All information you provide when purchasing at CHARLOT & ME is treated confidentially and you can safely trade with your credit card.

The transaction is via a secure (encrypted) SSL connection, which ensures that it is only PBS that has access to your information. We will deduct the amount from a transaction number, and neither we nor unauthorized persons will be aware of your card number or account number.

Payment When purchased with Dankort, Visa / Dankort, Mastercard, Maestro, Visa, Visa Elektron or JCB, the amount will be deducted from your account as soon as the goods depart from Charlotandme.dk.

In the case of online banking, the amount is transferred to Handelsbanken Reg. No. 7621 Item No. 214 0925 Information is also included in the order confirmation We accept Dankort VISA / Dankort Eurocard VISA VISA Electron Mastercard American Express Prices All prices are daily prices and are valid only on the day of booking. All prices quoted are including 25% VAT and excl. postage. If you want to know more about online shopping, you can find a lot more information on the Consumer Ombudsman Purchase of Goods After you have purchased items at CHARLOT & ME, you will receive a temporary order confirmation on your mail address.

The final order confirmation will be sent together with the track & trace number when your payment has been confirmed and the goods have been shipped. For sold out items that you really want to buy, try sending an email to info@charlotandme.dk and state the item number, size and color and we will see if we can get it for you. However, 3 weeks of processing time and waiting time may be expected before we have a response from the manufacturer.

Opening hours and contact options To shop at CHARLOT & ME, the online shop is open 24 hours a day. For personal service, call 22 23 64 10 - best between kl. 10 and 15, but you are welcome to post a message and then we will call you back.

We can always be contacted at info@charlotandme.dk Delivery, shipping and postage We try to hold a delivery time of 2-4 business days before your package is shipped, but in the high season we ask for your understanding of a possible. longer expedition time.

Urgent for you and if you are in a hurry, please contact us and we will do our best to ensure quick delivery to you.However, you must take into account that we use Postdanmark and they can not deliver on weekends and holidays.  All orders are shipped with: Postdanmark. The freight price is stated on order and on the order confirmation / invoice. In case of late delivery, please contact us and we will do our best to rectify the error.

In case of expired items, you will be notified as soon as we discover this Do you have any. The amount paid by online banking will be returned immediately by charlotandme.dk, but in that case we will use your account number and will contact you. If you have made a credit card payment, the amount of the item will not be deducted from your payment.

To make it easier for you, you may. Get your package delivered to your workplace.Simply enter the desired address in which the package will be delivered. All purchases UNDER DKK 1500, - are subject to a shipping fee of NOK 59, - for purchase over NOK 1500, - delivery is FREE Shipping to business address costs NOK 49, - All packages are sent as a postage by Post Danmark, and you will receive a track & trace number when we start packing your order.

Your order confirmation also works as your invoice, as you can also choose to buy a gift that we send directly to the lucky recipient. And therefore we do not ship the invoice with the goods. The above shipping fee and rules are only valid for delivery in Denmark. For delivery outside Denmark, please contact us if you wish to ship the costs stated before you buy the goods. For shipping outside Denmark, DHL Courier or Post Danamrk is used and the amount you are billed for is dependent on shipping costs to the country in question. Wrapping and delivery Each time you order goods at CHARLOT & ME, your order will be packaged in a beautiful gift box. So whether you order goods for yourself or someone else, it would be like receiving a gift. If you order a gift delivery, be sure to tick this in the ordering phase. Then we do a little more out of it. And write if we need to attach a letter to the recipient, so this person knows who the gift comes from.

If gifts are to be exchanged, we can only refund the amount to the credit card used for the purchase of the gift, or we can switch to another item. Return and cancellation right - also applies to sales goods.You can leave 14 days after you have received your order return the purchased items. If returned unused, we accept all returns within 2 weeks. In order to make it as easy as possible for you to return your fortunate purchases, we have attached a return slip that you are required to complete, as well as a shipping bag. We ask you to return the goods in the same box as they were delivered to, and that you use the shipping bag we have attached to your delivery for optimum protection of the item.Upon return of goods, you may offer a replacement for other goods or back payment on the credit card used for the purchase of the product concerned. If you have paid via online banking and wish to get the money back, please remember to provide us with your account number in order for us to make a refund.
Shipping costs when returning goods, you must pay. Complaints When you shop at CHARLOT & ME, the same rules apply as in any other shop. This means that the rules on 2 years of copyright law apply. You may advertise defects and defects on the product that you have discovered until 2 years after you have purchased the product. However, the warranty does not cover improper use, wear or damage caused by improper use or lack of maintenance. You must be aware that in the event of complaint after 6 months, you must prove that the error has occurred as a result of a production failure.
Shipping costs when returning goods, you must pay.
The invoice / order confirmation must be displayed to Charlotandme.dk in connection with a complaint.
Any complaint about defects in delivered products must be notified to Charlotandme.dk in a timely manner after you have discovered the error to be applicable.
Please indicate and indicate how the error or defect appears. If you find an error, please contact Charlotandme.dk as soon as possible.
Charlotandm.dk does not cover consequential and / or indirect losses such as lost earnings, operating losses, data loss, installation costs and the like. Return Address For Return of Goods please use the following address:
RD Logistics GmbH
C / O Charlot and Me
Heideland 1-7
24976 Handewitt
GERMANY
Cookies Cookies are not used unless you as customers accept this. Log Log statistics are used on Charlotandme.dk. A statistics system collects information that can provide a statistic of how many visitors a website has had, where they come from, which part of the website they use. At Charlotandme.dk, log statistics are used solely for the purpose of optimizing the website and its functionalities. Log statistics are used to increase user-friendliness. Subject to change Charlotandme.dk reserves the right to change and update the terms and conditions of this website. It is therefore important that you keep up to date on changes. Charlotandme.dk reserves the right to break down server and incorrect pricing due to server complications. Abuse Abuse of Charlotandme.dk causes police report Links Charlotandme.dk has made it easy for you to get relevant information on other web sites through links. These web sites are outside of charlotandme.dk's control. Therefore, we can not in any way indulge in the content on these pages. Security You always have the opportunity to know what information we hold about you. Simply send an email to security (a) impartial.dk and state your name and address. You will receive an email within 10 days about what information charlotandme.dk holds about you. If you wish to delete this information, it must be clearly stated by your mail.